We want you to love your experience with THEGENTLEMENSGIFTS.com. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 10 days of receiving your order.

To be eligible for a return:

• Items must be unused and in original packaging
• Certain items are non-returnable (see below)

To start a return, contact us at customerservice@thegentlemensgifts.com . We’ll provide instructions and a return shipping address.

Customers are responsible for return shipping costs, unless the item arrives damaged or defective.

Non-Returnable Items

We do not accept returns for:

• Personalized or engraved items
• Sales or clearance items
• Opened grooming/personal care products (for hygiene reasons)

If an item was damaged or defective on arrival, we’ll replace or refund it at no extra cost to you.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

• Approved refunds are processed back to your original payment method within 5–10 business days
• Shipping costs are non-refundable (unless the return is due to our error)

If you haven’t received a refund after 10 business days, check with your bank or credit card provider first. Still need help? Email us at customerservice@thegentlemensgifts.com

Exchanges

Need a replacement item? Contact us within 10 days to arrange an exchange, subject to stock availability.

Order Issues (Damaged, Missing, Wrong Item)

If your order arrived damaged, incomplete, or incorrect:

• Please contact us within 7 days of delivery
• Send photos of the damaged/wrong item and the packaging if possible
• We’ll make it right — either by sending a replacement or issuing a refund

Questions?

Email us anytime at customerservice@thegentlemensgifts.com — we’re happy to help.